What do the different statuses of emails sent by the CRM mean?
The "Sent" status means that the email has been successfully sent by the CRM.
Note: There is no technical solution with the email protocol to ensure that a sent message has been delivered to the recipient's inbox and not to a spam folder, for example. The CRM can only track email opens (see "Opened" status below).
The "Opened" status indicates that the recipient of your message has successfully opened it. A tracking code embedded in the email informs the CRM that the person has viewed the message. Therefore, you also have confirmation that it has reached its destination and has been opened.
The "Not Sent" status means that the message was not sent correctly. Several issues can cause this error, such as an invalid email address, a full inbox for your contact, or an excessively large attachment, for example. Hovering over the error will often display a message to help you resolve this problem. If you have any doubts, don't hesitate to contact our support for assistance in your investigation.
The "Queued" status is displayed for new emails awaiting delivery. This means that the CRM is attempting to send your email or that it is scheduled to be sent soon.
Note: Depending on the quantity of emails to be sent, and to prevent them from being considered as spam, email deliveries may sometimes be queued and sent with a certain delay.
The "Partially Sent" status means that your email contains multiple recipients, some with the "Sent" status and others with the "Not Sent" status. You can view the details of this send by clicking on the respective email.
The "Delivered" status only applies to messages sent before February 2020. It is a status that is retained solely for old messages for historical purposes.